Privacy Policy – lg999 Pakistan Online Gaming Platform

2. Data We Collect

The personal data we collect about you falls into the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data unless specifically required by a responsible gaming assessment you have voluntarily initiated.

3. How We Collect Your Data

3.1 Directly From You

The majority of data we hold about you is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings. You are in control of the information you submit at each of these stages.

3.2 Automatically During Platform Use

When you visit and interact with the lg999 platform, certain technical data is collected automatically. This includes your IP address, the type of device and browser you are using, your operating system, pages visited, session duration and in-game activity. This data is collected using cookies and server-side logging. Please refer to the Cookies section below for more detail.

3.3 From Third-Party Service Providers

In some cases we may receive data about you from third-party providers who assist us in operating the platform. These include:

• Payment processors (JazzCash, Easypaisa, Raast, banking partners) — transaction confirmation data to reconcile your deposits and withdrawals.
• Identity verification services — confirmation of the validity of documents you submit for KYC purposes.
• Game providers — game session data required to settle bets and display your game history.
• Fraud prevention services — risk signals that help us identify unusual account activity.

4. How We Use Your Data

lg999 uses your personal data for the following specific purposes:

• Account management — creating, maintaining and securing your player account, including password resets and session management.
• Identity verification — completing KYC checks to confirm your identity, age (18+) and ownership of payment methods before processing withdrawals.
• Processing transactions — handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported mobile wallets and cards.
• Delivering gaming services — running sports betting markets (including cricket, PSL, T20, football and esports), live casino, slots, bingo and crash games correctly under your account.
• Customer support — responding to your queries, resolving disputes and managing account issues through live chat and email.
• Security and fraud prevention — detecting and preventing unauthorised account access, bonus abuse, money laundering and other prohibited activity.
• Responsible gaming — monitoring usage patterns to identify signs of problem gambling and ensuring that self-exclusion and deposit limit requests are applied correctly.
• Platform improvement — analysing how players navigate the platform to improve usability, fix bugs and prioritise new features.
• Marketing communications — sending promotional offers, bonus notifications and platform updates to players who have opted in. You can opt out at any time from your account settings.
• Legal and compliance obligations — retaining records of transactions and communications as required by applicable data protection and financial regulation.

5. Data Sharing

lg999 does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary:

5.1 Payment Providers

To process your deposits and withdrawals in PKR, we share relevant financial data with payment processors such as JazzCash, Easypaisa, Raast and banking institutions. These providers are bound by their own data protection obligations and are not permitted to use your data for any purpose beyond processing the transaction.

5.2 Identity Verification Providers

When you submit KYC documents, those documents may be processed by a third-party verification service acting on our behalf. This service has access to your documents solely for the purpose of confirming their authenticity. Verified documents are not passed on to any other party.

5.3 Game Providers

Third-party game studios whose titles appear on the lg999 platform receive the minimum data required to run game sessions under your account — typically an anonymised player reference, bet amounts and game outcomes. They do not receive your name, contact details or financial information.

5.4 Security and Fraud Prevention Services

To protect the platform and its players, we may share limited technical data (such as IP addresses and device fingerprints) with security service providers for fraud detection purposes. This data is used solely to assess risk and is not retained by those providers beyond their standard assessment window.

5.5 Legal Requirements

We may disclose personal data if required to do so by applicable law, court order or regulatory authority. In such cases we will share only the minimum data required to satisfy the legal obligation and will inform you where legally permitted to do so.

6. Payment Data

All financial transactions on the lg999 platform are processed in Pakistani Rupees (PKR). We accept deposits and withdrawals via JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and other supported mobile wallets.

Full payment card numbers and mobile wallet PINs are never stored on the lg999 platform. Where card details are entered, they are transmitted directly to the payment processor over an encrypted connection and are subject to that processor's own security controls. lg999 retains only a reference identifier and the last few digits of a card or account number sufficient to identify the payment method for the purpose of processing future withdrawals to the same method.

A history of your deposits and withdrawals — including amounts in PKR, timestamps and payment methods used — is retained as part of your account record for purposes of reconciliation, fraud monitoring and compliance with financial record-keeping standards.

7. Cookies & Tracking Technologies

lg999 uses cookies and similar technologies to make the platform function correctly and to understand how it is being used. Below is a summary of the types of cookies we use:

lg999 does not use third-party advertising cookies or social media tracking pixels. Your on-platform behaviour is not shared with external ad networks or retargeting services.

Most web browsers allow you to manage cookie preferences through their settings. However, disabling essential or security cookies may prevent you from logging in or using the platform correctly.

8. Data Retention

lg999 retains your personal data for as long as your account remains active and for a period thereafter as required for the purposes described in this policy. Specific retention periods are outlined below:

• Account data — retained for the lifetime of your account and for a period following account closure, as required by applicable financial record-keeping standards.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of five years following the date of the transaction.
• KYC documents — identity and verification documents are retained for the period required by applicable anti-money-laundering (AML) standards, typically five years from account closure.
• Support communications — live chat transcripts and support emails are retained for up to two years for quality assurance and dispute resolution purposes.
• Marketing data — if you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not contact you again.
• Technical / analytics data — anonymised or aggregated analytics data may be retained indefinitely as it cannot be used to identify individual players.

When personal data is no longer required, it is deleted or anonymised in a secure and irreversible manner. Backup copies of data are subject to the same deletion schedules.

9. Security Measures

lg999 implements a range of technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. These include:

• Encryption in transit — all data transmitted between your browser or app and lg999 servers is protected by TLS (Transport Layer Security) encryption.
• Password hashing — account passwords are stored using a one-way cryptographic hash. Even our internal team cannot read your password.
• Access controls — access to personal data on our systems is restricted to authorised team members who require it to perform their specific role.
• Session management — active sessions are managed securely with automatic timeout after a period of inactivity.
• Fraud monitoring — automated systems monitor accounts around the clock for unusual login activity and transaction patterns.
• Regular security reviews — our platform and infrastructure undergo periodic security assessments to identify and address vulnerabilities.

10. Your Data Rights

As a registered player at lg999, you have the following rights with respect to your personal data. You can exercise these rights by contacting our support team at any time:

11. Minors

The lg999 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a registered account belongs to a minor, the account will be suspended immediately, any balance forfeited, and all personal data associated with that account deleted promptly.

If you are a parent or guardian and believe that a minor in your care has registered an account on lg999, please contact our support team immediately so we can investigate and take appropriate action.

Our age verification process — which includes CNIC-based identity checks — is one of our primary tools for preventing underage access to the platform. We take this responsibility seriously.

12. Changes to This Privacy Policy

lg999 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered players via their registered contact details — typically by email or an in-platform notification — before the changes take effect.

The revised Privacy Policy will be published on this page with an updated "last updated" date. We encourage you to review this page periodically. Continued use of the lg999 platform after a policy update constitutes your acceptance of the revised terms.

13. Contact & Data Enquiries

If you have any questions about this Privacy Policy, want to understand how your data is being used, or wish to exercise any of your data rights, please get in touch with our support team. We are available 24 hours a day, seven days a week.

You can reach us via live chat from any page of the lg999 platform, or by emailing us at [email protected]. For data rights requests, please include your registered account username and a brief description of your request so we can handle it efficiently.